delta team tactical review

Is Delta Team Tactical Legit

From what I've found, Delta Team Tactical is a legitimate company, backed by an A+ rating from the BBB and accreditation since 2020. They've had issues with customer service and shipping delays, but recent reviews show improvement. They specialize in surplus and overstock firearm parts, with mixed feedback on product quality. They're working hard to resolve complaints and improve customer satisfaction. Overall, they're legitimate but have areas needing attention. There's more detail on how they're addressing these challenges and improving their services.

Key Takeaways

  • Delta Team Tactical holds an A+ BBB rating and is accredited since September 2020.
  • The company specializes in surplus firearm parts and has been improving service quality.
  • Mixed reviews highlight satisfactory product quality but frequent customer service and shipping issues.
  • They have resolved 17 out of 125 complaints in the past three years.
  • Positive product reviews exist, but be cautious of potential delays and communication problems.

Company Overview

Delta Team Tactical, operating under various names such as Omega Mfg and Davidson Defense, specializes in offering surplus, blemished, and overstock firearm parts at competitive prices. Initially, the company faced challenges with customer service and parts mislabeling, which led to mixed reviews. However, many customers have noted positive reviews, particularly highlighting recent improvements.

While the surplus nature of their inventory might lead to occasional issues, Delta Team Tactical seems committed to addressing them. Those who prioritize helping others might appreciate their efforts to provide affordable options in the firearm parts market. The competitive prices and increased focus on customer satisfaction indicate a company working towards improving its reputation and service quality.

BBB Accreditation

With an A+ rating and BBB accreditation since September 23, 2020, Delta Team Tactical demonstrates a strong commitment to customer service and ethical business practices. The BBB accreditation signifies that the company adheres to high standards of trust, including transparency, honesty, and integrity in its operations.

Their A+ rating reflects their responsiveness to and resolution of customer complaints, showcasing their dedication to maintaining customer satisfaction. Delta Team Tactical's ability to close 17 complaints in the last 12 months, out of 125 total in the last three years, further underscores their commitment to addressing issues promptly and effectively.

This level of commitment and adherence to BBB standards of trust provides a reassuring indicator of the company's legitimacy.

Customer Complaints

Despite their BBB accreditation and A+ rating, customer complaints reveal a more nuanced picture of Delta Team Tactical's service quality. Many customers have expressed frustration with their experiences, particularly around communication and shipment issues.

  • Reports of late shipments and items on back order without prior notification.
  • Difficulty in obtaining tracking info and inconsistent responses from the customer service number.
  • Experiences of horrible customer service, often involving extensive back and forth communication.
  • Positive remarks about the quality of specific products, such as BCGs and charging handles.

While some praise the product quality, these complaints highlight significant areas for improvement in customer service and shipping practices. It's essential to weigh these factors when considering Delta Team Tactical.

Complaint Resolution

Over the past three years, the company has successfully resolved 17 out of 125 complaints, demonstrating a proactive approach to addressing customer issues. With an A+ BBB rating and accreditation since September 23, 2020, Delta Team Tactical shows commitment to resolving complaints effectively.

They engage in timely communication with customers via email to guarantee every complaint receives the necessary support and resolution. The BBB rating reflects their dedication to good business practices and not just customer reviews. Specific examples of resolved complaints emphasize their effort in maintaining customer satisfaction.

This structured approach to complaint resolution illustrates their intent to serve their customers genuinely and transparently, reinforcing their legitimacy in the market.

Customer Service

While Delta Team Tactical has shown a strong commitment to resolving complaints, their customer service faces significant criticism due to unresponsive communication and delays in order processing. Many customers have reported dissatisfaction with:

  • Unresponsive communication: Difficulty reaching the company via phone, email, or messages.
  • Delays: Slow order processing and shipping timelines.
  • Unauthorized charges: Instances of unauthorized credit card charges after purchases.
  • Lack of updates: Poor communication regarding shipping and order status.

These issues highlight a need for improved customer service and more transparent communication. Despite their efforts to resolve complaints, the persistent problems with unresponsiveness and delays can lead to customer dissatisfaction. Addressing these concerns is essential for building trust and ensuring a positive customer experience.

Product Quality

Many customers have had mixed experiences with Delta Team Tactical's product quality. Some praise the products while others report significant issues like incorrect assembly and jamming. There have been reports of parts being cross-threaded, leading to functionality issues. This mixed feedback highlights concerns about Delta Team Tactical's attention to detail and quality control.

On the positive side, some users find their products satisfactory and functional. However, it's evident that quality consistency isn't guaranteed.

Recommendations for potential buyers include double-checking products upon receipt to catch any assembly issues early. Ensuring thorough inspections can help mitigate potential problems and enhance overall satisfaction with Delta Team Tactical's offerings.

Shipping and Delivery

Shipping and delivery issues have been a significant source of frustration for Delta Team Tactical customers. Many have experienced shipping delays and a noticeable lack of communication regarding their orders.

I've found that tracking numbers are often only provided after customers threaten to cancel due to delayed shipments. Additionally, items promised to be shipped to FFL dealers have sometimes failed to arrive as expected.

  • Shipping delays: Orders frequently take longer than promised.
  • Lack of communication: Customers are left in the dark about shipping timelines.
  • Tracking numbers: Often supplied only after complaints.
  • Slow response times: Inquiries about shipping status are met with delays.

These recurring issues have understandably left many customers dissatisfied with Delta Team Tactical's shipping practices.

User Reviews

Customer reviews of Delta Team Tactical paint a mixed picture, with some praising the product quality while others express frustration over delayed shipments and lackluster communication. Many users commend Delta for their quality products, especially small parts like BCGs and charging handles. These positive experiences often lead customers to recommend Delta as a legit option for future purchases.

However, user reviews also highlight issues with customer service and delivery times, often resulting in a frustrating order experience. With a rating of 1.9 from 190 reviews and a Happiness Grade of 72.09%, it's clear that while some customers are satisfied, others encounter significant challenges. This mixed feedback underscores the importance of thorough research before placing an order.

Frequently Asked Questions

How Long Does Delta Team Tactical Take to Ship?

From my research, Delta Team Tactical's shipping times vary. Customer reviews mention frequent shipping delays and slow order processing times. Order tracking becomes available only after delays. Shipping fees and delivery options depend on location, including international shipping.

Where Is Delta Team Tactical Headquarters?

Delta Team Tactical's headquarters is located at 1352 W 7800 S, West Jordan, UT 84088. Their company culture, employee benefits, executive leadership, business ethics, customer service, product quality, and community involvement define their operations at this address.

Conclusion

After thorough research and fact-checking, I can say Delta Team Tactical has mixed reviews. They lack BBB accreditation, and customer complaints primarily focus on shipping delays and product quality.

While some customers report satisfactory experiences, others face unresolved issues. Their customer service seems important.

Overall, it's essential to weigh these factors before making a purchase. Proceed with caution and consider exploring alternative suppliers with stronger reputations.